Bean Box Coffee Subscription
6.7
Pros
- Excellent website user experience
- Great rewards program
- Great customizability
- Various customer service channels
- Option to buy yummy cookies and chocolate with subscription
- Option to try a single box before subscribing
Cons
- Coffee curation doesn't ensure the freshest coffee
- Relatively expensive
- Too much marketing
- Coffee comes in Bean Box branded bags
- Roasters are only from Seattle
February 14, 2018
Price
5.4
Coffee Quality
7
Customer Service
0
Packaging
7.8
Website User Experience
0
Shipping
10
Strongly recommend *against* this company – unless you like SPAM in your inbox. I tried their service for a good year or so, as a gift subscription for a friend. And then I tried to cancel.
I got dozens of emails from every other company that whomever owns Bean Box also owns, every single day. And when I sent a note to Bean Box, letting them know their cancellation process can leave a bad taste in users’ mouths (no pun intended), someone from Bean Box sent me an *unsigned* email, 2 minutes later, saying, “That email looks like you’re trying to buy something from us. Did you want more coffee? Sincerely, [unsigned].”
I don’t need bad customer service in return for my hard-earned money. No thanks!
February 14, 2018
Thanks for your review, Daniel! I’m sorry to hear about your bad experience. Personally, I don’t like how Bean Box cross-promotes other subscription services by putting ads in each of their boxes. Not a very tasteful thing to do if you ask me. I do appreciate that they have telephone and chat support though, unlike most other coffee subscriptions out there.
Really hope they’re not using (or selling) customers’ email addresses for other products and services. That would not be OK.